We collect personal information that you provide directly to us, including when you:
The types of personal information we may collect include:
We do not collect sensitive information (such as health or financial information) through this website. Worker hearing test results are collected and handled separately under our service agreements and are not processed through this website.
We use the personal information we collect to:
We will not use your personal information for any purpose that is unrelated to the reason you provided it, without your consent.
If you subscribe to receive notifications about new guides on our Resources page, we will use your email address solely to notify you when new content is published. You can unsubscribe at any time by contacting us at the details below. We do not use this list for marketing or promotional purposes.
We do not sell, rent or trade your personal information to third parties.
We may disclose your information to:
We do not disclose personal information to overseas recipients.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through our website contact form is received securely and stored only for as long as necessary to respond to your enquiry and fulfil our services.
If you are no longer a client and we no longer need your information for any purpose, we will take reasonable steps to destroy or de-identify it.
Our website may use cookies and standard analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and does not identify individual users. You can disable cookies through your browser settings, though this may affect the functionality of some parts of the site.
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
In some circumstances we may decline a request for access — for example, where providing access would have an unreasonable impact on another person's privacy. If we decline, we will explain why.
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For any privacy-related questions, access requests or complaints, please email us at [email protected].
We may update this policy from time to time. The current version will always be available on this page with the date it was last updated. We encourage you to review it periodically.